Can I pause or switch to a cheaper plan instead of cancelling?

Open Settings, find your business under Plan & usage, and choose Cancel plan. We ask one optional question about why. Depending on the answer, and on your plan, we offer at most one of these:

• Need a pause: pause billing for 1 or 2 months. You aren't charged, weekly checks pause too, and both restart on their own. Your reports and history stay.
• Too expensive, on Pro: switch to Starter. You keep weekly checks and fixes for your main city, and the unused part of Pro is credited to your next invoice.
• Too expensive, on Starter: 50% off your next 2 monthly invoices.
• Not seeing results: a free 15-minute review of your report with a founder, to find the one or two fixes most likely to help.

The rules

• The pause and the discount are for monthly plans, and each plan gets one of them, once.
• Yearly plans are already paid up front, so they're offered the review, or the switch to Starter on Pro.
• Cancel my plan is on every step. Skipping the question takes you straight to Stripe to cancel.

Prefer to do it without the question? Message us and we'll make the change. What happens when you cancel is in How do I cancel?.