Account and privacy
What do you do with my data, and how do I delete it?
We use your information only to run your scans, reports and plan. We don't sell it. In Settings you can download a copy of your data or delete your account and reports yourself; for a free report without an account, email us.
What we keep
Your email, the businesses, markets and questions you track, your scans and reports, and your billing status. Stripe holds your card details; we never see the full number. Analytics stay off until you allow them, and you can change that any time with Privacy choices at the bottom of every page.
We don't sell personal information or use it for ads. The privacy policy lists every service we use and how long we keep things.
Download or delete your data
- If you have a paid plan, cancel it first.
- Open Settings and scroll to Privacy and account data.
- Choose Download my data for a copy, or Delete account and reports to remove everything. You'll be asked to type DELETE to confirm.
Deleting removes your account, businesses, scans, reports and email preferences right away. A few things stay because the law or safety requires it: billing records (kept for tax), encrypted backups until they expire after about 35 days, and a scrambled record that stops us emailing an address that asked us not to.
Free report, no account
Email morais.aaron@gmail.com with the report link and ask us to delete it. We may ask you to confirm you own the email address first. We reply within 30 days, and usually much sooner.
Related questions
Still stuck?
A real person replies within one business day, usually much sooner.