Scans and results
How do weekly checks work?
On a paid plan we check each of your markets automatically every 7 days, with the same questions, and add the result to your history. If something changed, like a competitor getting named, we email you.
Every paid market is checked once a week, with no action needed from you. We use the same questions and the same market each time so this week can be compared with last week.
- Weekly checks run in the morning, Toronto time. Each market is due 7 days after its last check.
- If a weekly check is due and hasn't run yet, Run this week's check on your dashboard starts it. You can't run a check more often than weekly.
- On a busy day a weekly check can slip to the next day. You won't be charged differently.
- If you pause billing, weekly checks pause too and restart with it.
Change alerts
After each weekly check we compare every answer with last week's. If a competitor was newly named, or you were named or dropped, we email you what changed. A first mention or a single miss waits for the next check to confirm it (2 checks in a row), so you aren't emailed about a one-off. No change, no email.
Free reports
If you have a free report and ticked the box to get emails from us, we may re-check it once a week while there's room, and email you if something changed.
Related questions
Still stuck?
A real person replies within one business day, usually much sooner.